At ADRIATICA STEM CELLS & REGENERATIVE MEDICINE, commercially identified as Adriatica, we recognize that privacy, confidentiality, and the protection of personal information are an essential part of responsible, ethical, and high-level medical care.
Accordingly, we make this Privacy Notice available to you in order to inform you of the manner in which we collect, use, protect, and, where applicable, transfer your personal data.
1. Controller of your personal data
The controller of your personal data is ADRIATICA STEM CELLS & REGENERATIVE MEDICINE, with address at Av. Vasco de Quiroga #3880, Lomas de Santa Fe, Contadero, Cuajimalpa de Morelos, Zip Code 05348, Mexico City, and website https://adriatica.mx.
Responsible department: ADRIATICA
Email: avisoprivacidad@adriatica.mx
Telephone: +52 (55) 6189 4288
Address for attention: Av. Vasco de Quiroga #3880, Lomas de Santa Fe, Contadero, Cuajimalpa de Morelos, Zip Code 05348, Mexico City
2. Personal data we may collect
Adriatica may collect, directly or indirectly, the following categories of personal data, depending on the nature of your relationship with us:
Identification data
- Full name
- Date of birth
- Age
- Sex
- Nationality
- Handwritten or electronic signature
- Official identification
- Photograph
- Passport or immigration documents, when applicable
Contact data
- Email address
- Telephone number
- Address
- City, state, and country of residence
Administrative and billing data
- Business name or legal name
- Tax identification information
- Tax address
- Information required for invoice issuance
- Payment and transaction-related information
Financial or asset-related data
- Payment information
- Bank references
- Data necessary to process charges, deposits, refunds, or financing schemes, when applicable
Sensitive personal data
Due to the nature of the services provided by Adriatica, we may collect and process sensitive personal data, including, but not limited to:
- Present or future health condition
- Medical history
- Personal and family medical history
- Symptoms, conditions, or diagnoses
- Results of medical studies, analyses, or assessments
- Previous or current treatments
- Allergies, contraindications, and relevant conditions for your care
- Biometric or physiological information, when necessary for your medical assessment or follow-up
- Clinical photographs, video, or medical images for diagnostic, follow-up, or results documentation purposes, subject to authorization when applicable
3. How we obtain your personal data
- Website contact forms
- Assessment or appointment booking forms
- Email communications
- Phone calls
- WhatsApp messages or other messaging platforms
- Official social media channels
- In-person attention at our facilities
- Clinical documentation, studies, or referrals provided by you
- Third parties authorized by you, when applicable
- Technological tools used while browsing our website
4. Primary purposes of processing
- To identify you and verify your identity
- To respond to information, contact, or assessment requests
- To schedule, confirm, reschedule, or follow up on appointments
- To create and manage your clinical or administrative record
- To perform medical assessments, clinical analyses, diagnoses, treatments, and follow-up
- To design personalized care protocols according to medical criteria
- To share pre- and post-consultation, procedure, or treatment instructions
- To manage payments, billing, and administrative processes related to contracted services
- To comply with legal, regulatory, healthcare, tax, and patient safety obligations
- To address clarifications, requests, complaints, or post-care follow-up
- To coordinate services with physicians, laboratories, specialists, clinics, hospitals, or providers involved in your care
- To safeguard the security of our patients, medical team, facilities, and internal processes
- To prevent fraud, identity misuse, or unauthorized use of information
5. Secondary purposes
- Sending institutional information
- Sending content related to wellness, health, regenerative medicine, medical innovation, and Adriatica services
- Quality assessments and satisfaction surveys
- Invitations to events, conferences, presentations, experiences, or brand activities
- Contact for informational, promotional, or institutional positioning purposes
- Use of testimonials, reviews, photographs, or audiovisual materials for informational, editorial, promotional, or advertising purposes, provided that the corresponding authorization has been granted when applicable
If you do not wish your personal data to be processed for these secondary purposes, you may request it at any time by sending an email to avisoprivacidad@adriatica.mx.
6. Consent for the processing of sensitive personal data
Adriatica will process sensitive personal data only to the extent strictly necessary to provide appropriate, personalized, and safe medical care.
By providing information related to your health, medical history, studies, assessments, or any other sensitive information linked to the provision of medical services, you acknowledge that such information may be processed for the primary purposes described in this Privacy Notice.
When required by applicable regulations or by the nature of the case, Adriatica will obtain your express consent through the relevant physical, electronic, or digital means.
7. Transfer of personal data
Adriatica may transfer your personal data to national or international third parties only when such transfer is necessary, legally permitted, or required in order to fulfill the purposes described in this Privacy Notice.
- Treating physicians, specialists, or healthcare personnel involved in your care
- Laboratories, diagnostic centers, hospitals, or supporting clinics
- Technology, administrative, or operational providers acting on behalf of Adriatica
- Financial institutions or payment platforms for payment processing
- Insurance companies, intermediaries, or entities related to coverage or reimbursements, when applicable
- Competent authorities, where there is a legal obligation, duly grounded request, or official order
If Adriatica needs to carry out transfers other than those described above and such transfers require your consent, it will be requested beforehand.
8. ARCO rights
You have the right to access, rectify, cancel, or object to the processing of your personal data.
To exercise any of your ARCO rights, you must send a request to avisoprivacidad@adriatica.mx, including at least your full name, a means to communicate the response to you, documents proving your identity or legal representation, a clear description of the right you wish to exercise, and any data or documents that help locate your information.
9. Revocation of consent
You may revoke at any time the consent you have granted for the processing of your personal data, provided there is no legal obligation preventing it and such revocation does not make it impossible to provide services that necessarily require the use of such information.
To do so, you must submit your request through avisoprivacidad@adriatica.mx.
10. Limitation on the use or disclosure of your data
You may request at any time the limitation of the use or disclosure of your personal data, particularly for secondary or promotional purposes, by writing to avisoprivacidad@adriatica.mx.
11. Use of cookies and similar technologies
Our website may use cookies, web beacons, and similar technologies to improve the browsing experience, optimize functionalities, generate usage metrics, and generally understand browsing behavior within the site.
- Browser type and operating system
- IP address
- Preferred language
- Sections visited within the website
- Date, time, and duration of browsing
- General interactions with the website
12. Security measures
Adriatica implements reasonable administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, misuse, unauthorized access, or unlawful processing.
Our commitment is to maintain internal confidentiality and safeguarding processes consistent with the sensitive nature of the information we process, especially in clinical and healthcare matters.
13. Data retention
Your personal data will be retained for as long as necessary to fulfill the purposes set forth in this Privacy Notice, as well as to comply with legal, regulatory, tax, healthcare, contractual, and rights-defense obligations.
Once the purpose of the processing has been fulfilled, your information may be blocked and subsequently deleted in accordance with applicable law.
14. Changes to this Privacy Notice
Adriatica reserves the right to modify, update, or adjust this Privacy Notice at any time due to regulatory, legal, operational, or internal changes.
Any modification will be published through https://adriatica.mx/aviso-de-privacidad and/or through any other means that Adriatica deems appropriate.
15. Acceptance of the Privacy Notice
By providing your personal data by any means to Adriatica, you acknowledge that you have read, understood, and accepted the terms of this Privacy Notice, as well as the processing of your personal data under the terms described herein.
Last updated: May 15, 2026
